WHAT if there is a problem with my order?
We don’t think you will have any problems with the quality or usability of any of our products, as each has been quality-checked by us before it goes out to you. We care about quality. But if there is an issue in transit, or something is not right, drop us a line at email@example.com and we will get back to you as a priority.
WHEN do items need to be returned by?
Get back to us as soon as you can after your item has been delivered, especially if there has been an issue in transit, so we can follow up with the delivery company as soon as possible. We do not generally accept returns one month after the send date.
WHERE do items need to be returned to?
Send your items to REUSABLE PLANET RETURNS, PO BOX 4133, ROBINA TOWN CENTRE 4230.
Any items returned to us need to be in their originally received condition, preferably with original packaging where possible. All items associated with the return should be included. But please, get in touch with us first and describe the circumstances of the return so we can assess the process based on the issue.
SHIPPING for returns?
We do not generally refund postage for a returned product if you change or mind. We do not generally cover the cost of postage on returning products to us, but will always assess individual circumstances. Should the product be faulty or defective on arrival, we will offer you full replacement, or if unable to replace the product, a full refund including postage.
Please ensure you get in touch as soon as there are any issues at firstname.lastname@example.org
DO you offer a credit for returns?
We will replace any item that has been assesed as faulty or damaged upon it's arrival to the customer. If we are unable to replace the item, we will offer a comparable product or a full refund on the cost of the product including postage. If you prefer, we can offer you a store credit.
DO you offer Change-Of-Mind returns?
Reusable Planet will allow a return for store credit or exchange product where you have changed your mind, provided that the item in question is returned within 14 days of receiving order; is as new and is not used, worn, or opened and has all original packaging in-tact; is in a resalable condition and not damaged in any way. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a credit or exchange. Once we receive the product and it meets the requirements set out as above, we will provide you with a product exchange, refund or store credit (for the product only).
For information on Australian Consumer Law and your rights in relation to repair, replace or refund, please click here